電話應對 Phone Conversation（夠用英語二）

口語化的對話令文字親切點，無聲似有聲。上課啦！（如有錯漏，敬請指正。）

電話應對 Phone Conversation
圓括號（）的內容可省略

Case 1一般情況
1. A: 早晨，快樂公司Good morning Happy Company
2. B: 唔該我搵陳生 May I speak to Mr. Chan?
3. A: 請等等One moment please.
〔轉線後搞掂。就算你唔知對方說什麼也可說3，然後hold住條線或直接轉給識答的同事。〕

如果找你本人，你可答：(Yes), speaking.

Good morning大約用於8-12點，Good afternoon 12-17點，Good evening 17-22點，再夜一點的也可用 Good evening，但好少講 Good night，因Good night 有早抖之義和夜晚講再見之用。有些人也會直接講公司名，咁就唔理幾點了。

Case 2 要找的人未能接聽
1. A: 午安，快樂公司Good evening Happy Company.

2. B: 唔該我搵陳生May I speak to Mr. Chan?

3. A: a. 開會 b. 唔係位 c. 忙緊 d. 外出/唔係到 e. 講緊電話
a. 唔好意思，佢開緊會(No, I am) sorry, (but) he is at a meeting.
b. 唔好意思，佢唔係位Sorry, he is not at his desk.
c. 唔好意思，佢正在忙緊 Sorry, he is busy right now.
d. 唔好意思，佢外出了 / 唔係到 Sorry, he is out / not in/ not available.
e. 唔好意思，佢講緊電話 Sorry, he is on another line / the phone.

4. A: 須唔須要留口訊 Would you like to leave a message?

5. B: a. 不要 b. 要
a. 唔駛，唔該你。請問知唔知佢幾時返No, thank you.〔若上面的3選了正在忙或唔係位的，又加上唔駛留口訊就接答I will call again later，雙方講完Goodbye後對話就結束〕Do you know when he will be back?
〔跳到13〕
b. 好，唔該叫佢打電話俾我。Yes, please ask him to call me back.

6.　A: 請問點稱呼？May I have you name? / May I know who is calling?

7.　B: 我是幸運公司的毛經理。I am Manager Mao of Lucky Company.

8.　A:唔該你的名點串 Could you spell you name?

9.　B: Yes, M-A-O.

10. A: 我抄好了，請問你的電話號碼？I get it. May I have your (phone) number?

11.　B: 5354-168.(five three five four, one six eight)

12.　A: 5354-168.
〔跳到16〕

13. A: 唔好意思，我唔清楚。／他會4點左右回來Sorry, I don’t know.／He will be back around 4pm.

14. B: 唔該你，我等陣再打來。Thank you very much. I will call back later. Goodbye!

15. A: 再見 Goodbye!
〔完〕

16. B: 無錯，唔該你，再見Yes, it is right. Thank you very much. Goodbye.
17. A: 再見Goodbye!_____________________________________________________

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